Last updated · May 14, 2026
Services and written scope
Dragonflow provides workflow automation, browser automation, data pipelines, analytics, lead generation and data sourcing, AI applications, internal tools, and managed automation support.
Each paid engagement requires a written quote or statement of work describing the services, deliverables, timeline, price, payment terms, and acceptance criteria. The written scope governs the engagement; these Terms govern everything not addressed in the scope.
Customer responsibilities
Customers are responsible for providing accurate requirements, system access, test data, approvals, and decision-maker availability.
Delivery dates depend on timely customer feedback, access, and approvals. Where third-party platform availability is required, that dependency is noted in the scope.
Changes and third-party costs
Material scope changes may require a revised quote. Dragonflow will not act on a change without your written approval.
Third-party software, hosting, model usage, data providers, and platform fees are billed separately when applicable and require customer approval before Dragonflow incurs the cost on the customer's behalf.
Ownership and license
Dragonflow retains ownership of pre-existing tools, templates, know-how, and reusable implementation patterns.
Customer-specific deliverables are licensed or assigned as stated in the written scope. We default to assigning custom deliverables to the customer on full payment unless the scope states otherwise.
Payment terms
Dragonflow does not host card checkout on dragonflow.io. After a customer approves a written quote, Dragonflow may send a Wise invoice or Wise payment link in United States Dollars (USD, $). Payment details are entered on Wise-hosted pages.
Full payment terms, including any deposit, milestone billing, and overdue handling, are stated in the written scope.
Limitations
Neither party is liable for indirect, incidental, special, or consequential damages to the fullest extent allowed by law.
Support commitments, warranties, and acceptance criteria are limited to those written in the approved scope.